At Pashmina International, we always aim to dispatch orders with 24 hours of receipt, from Monday to Saturday, although sometimes this isn’t possible. We’ll also keep you up to date with the progress of your order as soon as we have news.
Global Basic Shipping is free on all orders. This is airmail shipping, and usually takes 5-14 days to arrive with you. There’s no tracking available, so we can’t always tell you where your order is – if you really need this then try our express courier option! Sometimes only one pashmina can be sent at a time with basic shipping, so if you’ve ordered five or six, expect up to five or six separate deliveries. As long as we have all your order in stock, we’ll dispatch it all at the same time.
Returns
We believe that your satisfaction is paramount. This means that our returns policy and process is set up to be as simple as possible, and to keep you happy!
If you’re not happy with your product, simply return it unopened and as new within 14 days of delivery. Let us know before you send it back so that we expect it. Upon arrival at our shipping depot, we’ll check the items and refund your order without argument and with no restocking fee. Alternatively you can choose other items to the value of your order, and we’ll send you those instead of a refund.
Send returns to the address listed on the label on your package. Please fill in a value of AUD $1 for your returns value (on the CN22 customs label); this value is used to calculate duty and tax, and has already been paid when we imported your item. We cannot accept returns that we have to pay duty or tax on.
In the extreme case that your pashmina is damaged on arrival, please notify us immediately and then send it back within 14 days of delivery date, including the packaging it came with. Upon receipt, we’ll refund your shipping costs and replace the item.
Lost en route
It’s always possible, no matter how unlikely, that somewhere along the way a parcel gets lost. We’re on your side and, in this case, want to get things back on track as quickly as possible.
If your item doesn’t arrive within the expected period, let us know, and we’ll check with our shipping providers. If they show the item as undelivered, we will refund your shipping fee.
If you think your item is lost then get in touch immediately. We’ll attempt to track it. If our shipping partners can’t locate the item with 21 days of dispatch, you will receive a full refund. Please note that we only offer this policy with tracked shipping methods – don’t worry, we haven’t lost a single package yet!
If you receive nothing after 28 days from the date of dispatch, and you’re using our basic global shipping, let us know. Then, send confirmation in writing to our address and we will replace your items or money without argument.
Returns form (PDF)
Import information
We’re an international company and don’t ship our products from within Australia – this is what lets us provide you with such low prices for high quality goods. We provide all the correct documentation with our goods, such as CN22 customs forms where appropriate; you don’t have to worry about a thing.
If you use tracked parcel post or express courier, we are required to declare the value of the goods on the outside. To save you tax, we will place an equivalent cost value here, corresponding to the replacement cost as requested by insurers.
INCOTERMS
Following the internationally agreed INCOTERMS for describing shipping, our methods get the codes below:
- Basic shipping: CPT, with additional cover; see above